Privacy Policy
This Privacy Policy describes how ZETEON LIMITED ("ZETEON") addresses data privacy with respect to information that it collects from visitors to this Web site (located at www.zeteon.net) and from people and organizations that purchase products or services from ZETEON. The Privacy Policy does not describe how ZETEON treats information collected from individuals on behalf of its corporate clients. Either ZETEON or its client will describe to you at the time you provide information under these circumstances how the information you provide will be used.
1. ZETEON collects information necessary to conduct business with its customers and Web visitors, such as to provide you with the information or services you request. ZETEON may also ask you to provide optional information, such as how you use ZETEON products, so that we may better tailor our products and services to customer needs. We also collect information about how people make use of our Web site so we can make that experience more valuable.
ZETEON gathers two major types of information directly from customers and Web visitors: (1) information that current and prospective customers provide in the course of purchasing products or services from ZETEON or expressing an interest in doing so; (2) information that Web site visitors actively provide through optional registration on our site. As we continue to improve our Web site, we will continue to add different products and services, and may collect information in order to provide you with those products and services. To the extent that any of our new methods include information collection or use not anticipated in this Privacy Policy, our new uses or policies will be disclosed to you before you provide us with information.
ZETEON sends electronic newsletters to Web registrants and customers on a periodic basis, which varies according to the content you might choose to receive. We occasionally send out special communications when we think subscribers or customers might be particularly interested in something we are doing or a product or service we are offering, or when we wish to survey subscribers and customers.
The amount and type of information you disclose to ZETEON is at your discretion; you can choose not to provide us with information you don't wish to share. In some cases, however, this cannot be done selectively, and opting not to provide certain types of information may amount to non-participation in particular features and thus may affect the services available to you from ZETEON. ZETEON also collects information passively from its Web site visitors when they browse the ZETEON Web site. Please note that for any of the information described, ZETEON may transfer it to a secure location in the United Kingdom, regardless of where you might reside.
2. ZETEON does not share information it collects from you with other organizations that intend to use it for their own commercial purposes. We only share information with organizations who perform services for us, and only if they agree to restrict their use of your information to these purposes.
Except as described below, ZETEON does not, unless required by law, disclose personal information it collects to people or organizations outside of ZETEON whose stated aim is to use it for any purpose other than to process your registration, fulfill your requests to ZETEON, keep you informed about ZETEON products and services, or some other task that ZETEON asks them to perform on our behalf. For example, ZETEON may contract with a data management services company, or with an outside organization that will send e-mail marketing messages on our behalf, and will share your personal information with those third parties so that they can assist us. ZETEON may also share your information with a ZETEON distributor/partner near you in order to complete your request for products or services. In such instances, these organizations would be prohibited by ZETEON from using your information for their own commercial purposes and from disclosing your information to a third party for that third party’s own commercial purposes.
If another organization has acquired all or a substantial portion of ZETEON’ business, either through merger, divestiture of particular product lines, consolidation, or a purchase of assets, customer information may be among the things acquired by that organization, and ZETEON will provide your personal information to that organization. ZETEON may also disclose your personal information to its corporate affiliates or subsidiaries. ZETEON will also disclose your information if required by law to do so.
ZETEON occasionally works with non-affiliated partner organizations that provide products or services in which we think you might be interested. We do not share your information with these partner organizations without your permission. We may, however, send you a message on their behalf if you had already consented to receiving similar messages about ZETEON products and services. For these partner organizations to obtain any personal information about you, you would have to provide it to them yourself.
3. If you have registered at the ZETEON Web site, you can review and update information you provide there via the Web site itself. ZETEON offers you the ability to correct and update the information you have previously provided to us at this Web site. You can do this by visiting the registration page. When you are logged in, you will be able to view the personal information you have previously provided at our Web site and may make any adjustments you would like. You may change this information at any time, and as often as you like.
If you provided information to ZETEON through means other than the Web site in order to purchase ZETEON products or services or to inquire about them, you may still instruct ZETEON to update information about you. Do this by contacting us at info@zeteon.com or by sending a note via postal mail to ZETEON LIMITED, Greatwest House, 40, Greatwest Road, Brentford, TW8 9DF, UK. Be sure to specify the information as you believe we currently have it (include a mailing label or the exact information as it appears on the label) and how you would like it changed.
4. You can opt out of electronic correspondence from ZETEON at the Registration Page on our Web site, via the instructions provided in the correspondence itself, or by contacting ZETEON and requesting to be removed from our mailing list.
As described under #1 above, ZETEON sends electronic newsletters to Web registrants and customers on a periodic basis, which varies according to the content you might choose to receive. We also occasionally send out special communications when we think subscribers or customers might be particularly interested in something we are doing or a product or service we are offering, or when we wish to survey subscribers and customers.
You can opt out of all unsolicited electronic correspondence in any of three ways:
You can follow the instructions embedded in the particular types of correspondence you have received that indicate how to opt out of receiving unsolicited correspondence in the future; some types of correspondence we send will allow you to specify whether you wish to opt out of that particular type of message or all unsolicited messages from ZETEON;
You can send an e-mail note with your opt-out request using the contact form on the company's website or a letter to ZETEON LIMITED, Greatwest House, 40, Greatwest Road, Brentford, TW8 9DF, UK; when contacting us in this way, please be sure to specify which e-mail addresses you wish to be removed from our mailing list.
Regardless of whether you have opted out of receiving unsolicited electronic correspondence from ZETEON, we will still send you important transactional e-mail messages, for example, messages about your use of our Web site (such as any substantive changes to our Privacy Policy), or about products and services you may have obtained from us.
5. ZETEON takes a variety of measures to secure your information from unwarranted access and accidental loss. ZETEON takes reasonable precautions based on industry standards and best practices to protect the information that you provide to us from corruption, unlawful access and accidental loss. We employ a number of technical safeguards to protect the transmission, processing and storage of your information including the deployment of network access controls, message and file encryption, and logging technologies. We also implement operational safeguards to ensure that your information is handled or viewed only by ZETEON-authorized personnel directly involved in the activities described above, including training personnel to follow ZETEON' Information Protection Policy and taking appropriate disciplinary measures if they fail to do so.
6. ZETEON will post its updated policy on the “Privacy Policy” section of this Web site. We will also inform all contacts who provide us with their e-mail addresses of any substantive change to this Privacy Policy. If we need to change the conditions of the ZETEON Privacy Policy, we will post an updated Privacy Policy on this Web site. We will indicate in the updated Privay Policy its effective date. We will also send an e-mail notice if we make substantive changes to the Privacy Policy to everyone who has provided us with an e-mail address, so that they may review any new conditions and update their information or preferences accordingly. Consequently, even if you've opted out of receiving e-mail from ZETEON, you might still receive such a notice, since it pertains to the very practices that ensure we have only the information you wish us to have and use it for purposes of which you approve.
7. You can direct questions and reports of possible breaches of this Privacy Policy to the ZETEON Legal Department. Questions and concerns about the ZETEON Privacy Policy and its enforcement may be addressed to the ZETEON Legal Department. If you have reason to believe that ZETEON has not adhered to the standards specified in this Privacy Policy, the ZETEON Legal Department will investigate your concerns and propose an appropriate remedy on behalf of ZETEON.
Types of Information ZETEON May Collect From Customers and Web Registrants:
Purchases
When you purchase products or services from ZETEON, we collect from you the information needed to complete this transaction – e.g., your name, the name of your organization if applicable, shipping address, telephone number, and credit card information as necessary. If you are purchasing a license for multiple users of a software product, we may also ask you for the names of those users, so that they too may receive services such as technical support.
A postage-paid product registration card is included with most ZETEON products, and the software installation process will provide users who have an Internet connection an additional opportunity to register online. The information solicited here is the same as that described above. In order to be able to provide you support, we need you to register your software, especially if you purchased the product from a software vendor and ZETEON consequently doesn’t yet itself have a record of you as a customer.
Some ZETEON products, during installation, generate a “lock code” that is used by ZETEON to create a unique license number that links the software to the computer on which it has been installed. Though this code contains information about your computer hardware and is conveyed to ZETEON, it is encrypted and cannot be used even by ZETEON to identify you or your computer for any other purpose.
Surveys
ZETEON occasionally surveys its customers to ask them about products or services they might like ZETEON to provide or about their satisfaction with products and services we’ve already provided to them. This information is used to improve those offerings and to better meet your needs and expectations. In some cases, the information you provide in such surveys, if you choose to take them, may be linked with the customer information we hold that refers to you.
Optional Web site registration
ZETEON offers voluntary registration to our Web site visitors. By registering, you can take advantage of personalization (the ability to select content according to a profile you create for yourself) and reduce the amount of information you provide for repeated transactions. For example, you will not have to provide standard personal contact information (name, e-mail address, phone number, etc.) on each form you complete for downloading files, ordering products, or requesting information or support. During registration, you are required to supply a first name, last name, e-mail address, phone number, and country. You must also select a username and password that will be required for subsequent logins.
Requests for information
ZETEON includes pre-paid postcards in some professional journals and at our display table at professional conferences that allow people to provide basic contact information and indicate that they’d like additional information on particular aspects ZETEON products and services. Submitted cards are treated by ZETEON as protected information just like the information provided when customers purchase products or visitors register on our Web site.
Web site usage tracking
General
ZETEON tracks visitor traffic patterns throughout our sites. We use tracking information to determine which areas of our sites visitors prefer based on traffic to those areas, and to thus improve the overall quality of our site and enhance the visitor's experience. We collect the visitor's domain name, referral data (e.g., the address of the last URL visited prior to clicking through to an ZETEON Web site), and browser and platform type (e.g., a Netscape 5.x browser on Windows 2000).
ZETEON is interested primarily in aggregate traffic data on our Web site; our needs in this area do not require us to link traffic data to particular people via personally identifiable information they might provide. The only circumstances under which ZETEON might link traffic data to personal Web registration information involve a direct benefit to customers from this knowledge, and even then, the link is established after the fact, not in real time. For example, ZETEON Technical Support may occasionally need to revise a posted software patch. When the updated patch is re-posted, we may attempt to identify people (by name, e-mail address, or phone number) who have downloaded the initial patch to inform them that a revision is available. Other than these types of situations, ZETEON makes no attempt to identify just who is doing what on our Web site.
Cookies
A cookie is a small data file that some Web sites write to your hard drive when you visit them. A cookie file can contain information that the site may use to track the pages your particular computer has visited. The only personal information a cookie can contain, however, is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. ZETEON uses cookies to track visitor traffic patterns. Depending on your browser’s security settings, you may be prompted when the ZETEON Web site attempts to write a cookie. You can choose to reject these cookies on a case-by-case basis, or you can adjust your browser’s privacy settings to reject all cookies. In either case, the only cost is the convenience cookies offer. It is not necessary for you to accept cookies to view the ZETEON Web site.
Web Beacons
Web beacons are small images—often a single pixel and virtually invisible—that may be embedded on a Web page to send information about the traffic to that page to a location other than the one hosting the rest of the page. ZETEON uses Web beacons as unobtrusive means for collecting the same types of information cookies indicate. And as with cookies on the ZETEON Web site, it is only ZETEON that collects this information, not outside parties.
Effective January 2009
Note: This site contains links to other Web sites. ZETEON Limited. is not responsible for the privacy practices or the content of those Web sites.
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